Online Taxi Drivers Coalition Urge Ministry of Human Rights to Address Unfair App Policies

TEMPO.CO, Jakarta - Representatives of online motorcycle taxi drivers, or ojol, held a meeting with the Ministry of Human Rights, during which a dozen members of the National Ride-Hailing Coalition (KON) voiced their concerns.

Rahman Tohir, Head of the Coalition's Legal Division, explained that their visit aimed to seek recommendations and input on the draft Online Transportation Bill (RUU Transportasi Online) currently being developed by Commission V of the House of Representatives.

The coalition also reported alleged human rights violations affecting ojol drivers.

“For instance, sir, there is an imbalance between us and the customers,” Rahman said during the meeting at the Ministry’s office in Kuningan, South Jakarta, on Thursday, May 22, 2025.

He cited cases where drivers, despite acting professionally, were reported by customers through the app and subsequently suspended from service without prior clarification.

“This is a complaint from the customer. Before we even get a chance to clarify, a decision is made,” Rahman added.

Sugianto, a member of the National Ride-Hailing Coalition's presidium, echoed the concerns. He noted that a single customer report could result in a driver being suspended for two to seven days without the opportunity to defend themselves.

He also criticized the current partnership model between ride-hailing apps and drivers.

"A partnership should be mutually beneficial, but what we’re seeing is far from that," he said at the same meeting.

He pointed out that being a partner requires significant investment, with motorcycle prices ranging from tens to hundreds of millions of rupiah, in addition to the cost of a high-quality smartphone.

According to Sugianto, the partnership system is currently one-sided and in need of regulation.

"Until now, there have been no rules governing the partnership, and the arrangement has been unfair," he stated.

The coalition further raised concerns about alleged discrimination against ojol drivers and reported cases of sexual harassment committed by customers toward drivers.

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