New OJK Regulations on Managing Dormant Accounts

November 20, 2025 | 09:39 pm

TEMPO.CO, Jakarta - Indonesia's Financial Services Authority (OJK) has issued a new regulation categorizing inactive accounts for 1,800 days as dormant accounts. This policy is outlined in Regulation Number 24 of 2025 regarding Account Management in Commercial Banks by the Financial Services Authority (OJK).

This regulation categorizes checking and savings accounts into three categories: active accounts, inactive accounts (with no activity for more than 360 days), and dormant accounts. "Dormant accounts are accounts that have no deposit, withdrawal, or balance inquiry activity for more than 1,800 days," as stated in point c of Article 3 POJK (Financial Services Authority Regulation), Thursday, November 20, 2025.

Dian Ediana Rae, the Executive Head of Banking Supervision at OJK, stated that this regulation requires banks to establish procedures and oversight for account management. Banks also need to ensure that customers have the ease of activating and closing accounts through bank channels, physical branch networks, and digital networks. The following are some points of the new rules for dormant accounts in the mentioned regulation.

1. Deactivation Rules for Dormant Accounts by Banks

At this point, banks are required to inform customers about the status of checking and savings accounts when the accounts are classified as dormant. The bank must also request customers to reactivate their accounts.

Information and reactivation requests must be made at least once every five years for accounts with a maximum balance of Rp100 million, at least once every three years for accounts with a balance above Rp100 million up to Rp1 billion, and at least once a year for accounts with a balance above Rp1 billion.

Banks can deactivate withdrawal and deposit features for dormant accounts and provide interest or returns on funds in dormant accounts. Banks can also impose administrative fees on funds in dormant accounts.

2. Dormant Account Activation Rules

Banks can activate dormant accounts after customers submit a reactivation request through the channels provided by the bank. Before reactivating the account, the bank must comply with customer due diligence procedures as required by relevant laws and regulations.

Based on the results of customer due diligence, the bank may approve or reject the reactivation request for dormant accounts. The account can be reactivated after obtaining approval from the bank. However, the next point states that the bank may reject reactivation requests for dormant accounts that meet certain criteria.

3. Supervision of Dormant Accounts

Banks are required to supervise their accounts actively. Supervisory officers are required to report any transactions suspected of involving criminal elements related to money laundering, the financing of terrorism, or the proliferation of weapons of mass destruction to the unit responsible for further verification of such actions.

Banks are also required to closely monitor dormant accounts by implementing anti-fraud strategies. The bank will report suspected fraudulent transactions related to money laundering offenses to the Financial Transactions Reports and Analysis Center (PPATK).

Banks that do not comply with these rules will be subject to administrative sanctions, including written warnings. Banks that disregard written warnings will face five sanctions, including prohibitions on issuing new products and conducting new business activities, freezing certain business activities, and prohibiting business expansion activities. Banks will also receive a downgrade in the governance factor assessment in the health level assessment.

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